Refund & Cancellation Policy
We hold a small number of sessions each week, prepared personally and in advance. This Policy explains how cancellations, rescheduling and refunds work, so expectations are clear and fair on both sides.
1. Consultations — cancellation & rescheduling
Because each consultation involves hours of preparation and reserves a limited weekly slot, the following applies from the scheduled session time:
| When you cancel / reschedule | What applies |
|---|---|
| More than 72 hours before the session | Full credit toward a future booking (or a refund, less any payment-gateway charges, if requested). |
| Between 24 and 72 hours before | 50% credit toward a future booking; 50% is retained for the preparation and reserved time. |
| Less than 24 hours before, or no-show | The session fee is forfeited and no credit or refund applies. |
We honour one emergency reschedule per client per year without penalty — life genuinely interrupts. To cancel or reschedule, contact us using the details below with your booking reference.
2. Refund method & timeline
Where a refund is due under this Policy, it will be made to your original payment method. Approved refunds are typically initiated within 3 business days of approval and, depending on your bank or card issuer, may take a further 7–10 business days to reflect. Any non-recoverable payment-gateway or transaction charges may be deducted from the refunded amount.
3. Written reports & digital deliverables
Written summaries, recordings and remedial protocols are prepared specifically for you. Once a report or recording has been delivered, its fee is non-refundable, as the work has been performed.
4. Consecrated objects (the Atelier)
Gemstones, yantras, rudraksha and similar pieces are individually selected and consecrated against your specific chart, and are made to order. For this reason, such items are non-cancellable and non-refundable once work has begun, except where an item is damaged or defective on delivery, in which case please contact us within 3 days of receipt with photographs and we will arrange a suitable remedy.
5. Year-Round Guidance & multi-session engagements
For annual or multi-session engagements, fees already utilised (sessions held, work performed, briefings issued) are non-refundable. Any refund of the unused portion, if applicable, will be assessed on a pro-rata basis at our reasonable discretion.
6. Exceptional circumstances
If we need to cancel or postpone a session on our side, you will be offered the choice of a rescheduled session or a full refund of the fee for that session. We are not liable for delays or failures caused by events beyond our reasonable control (force majeure).
7. How to raise a request or complaint
To request a cancellation, reschedule or refund, or to raise a grievance, contact:
Grievance Officer: Mrs. Nidhi Sharma
Email: drnidhi.astro@gmail.com · Phone / WhatsApp: +91 74283 90987
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, we will acknowledge your request within 48 hours and endeavour to resolve it within one (1) month of receipt. This Policy is governed by the laws of India, with jurisdiction at New Delhi.